Novelli offers our customers a 30 day full return guarantee should you be unhappy with any purchase you make from us. This offer is limited to new, unused products returned to us in their original condition and packaging with the original sales receipt. Returns are to be sent prepaid.

Smoking Pipes must be new and unsmoked. Used, filled or dipped fountain pens are not considered new and are not offered a full refund guarantee as new. In those rare cases that there is a warranty claim after the pen has been filled we will work closely with you to insure your satisfaction.

If you have any question or need additional information, please contact us at info@novelli.it