Terms of sale and return
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PAYMENT METHODS

Credit cards (American Express, Visa, Mastercard)

Paypal

Bank transfer

RETURNS

Returns Novelli offers a 30 days full item purchase price return guarantee should you be unhappy with any purchase you make. This offer is limited to new, unused products returned to us in their original condition and packaging with the original sales receipt. Returns are to be sent prepaid. Smoking pipes must be new and unsmoked. Used, filled, or dipped fountain pens are not considered new and are not offered a full refund guarantee as new.

WARRANTY

In those rare cases that there is a warranty claim we will work closely with you and the manufacturer to ensure your satisfaction.

CUSTOMS AND DUTY

Customs and duty charges are Country specific and the responsibility (sp) of the buyer. There is no duty charge for shipments within the E.U. although VAT charged to apply. Exchange rates are quoted at a best-estimated number, actual exchange rates charged will vary slightly based on the time and date charged by your credit card company.

SHIPMENT

SHIPPING FEES

Europe
United
States
Canada

Orders up to 150,00 Euro
20,00 Euro

Orders over 150,00
Euro 10,00 Euro

REST OF THE WORLD

Orders up to 150,00 Euro

40,00 Euro

Orders over 150,00 Euro
10,00 Euro

All orders will be sent using DHL

DHL typically is 5 days delivery.

Duties, customs, and VAT are not included in the item price quoted.

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